Terms of service

General Terms and Conditions

  1. Scope
  2. Contracting party, conclusion of contract, correction options
  3. Contract language, storage of contract text
  4. Delivery conditions
  5. Payment
  6. Warranty and guarantees
  7. Code of conduct
  8. Dispute resolution

1. Scope The following AGB apply to all orders via our online shop. Our online shop is directed exclusively at consumers.

Consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2. Contracting party, conclusion of contract, correction options The purchase contract is concluded with Plumelle GmbH.

By listing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract language, storage of contract text The language(s) available for the conclusion of the contract: German, English, Dutch.

We store the contract text and send you the order data and our AGB in text form. You can view the contract text in our customer login.

4. Delivery conditions

4.1 Shipping costs Standard shipping is free of charge from an order value of 100 Euro incl. VAT.

4.2 Delivery options We ship the products to the delivery address specified in the ordering process.

We only deliver by shipping route. Unfortunately, self-collection of the goods is not possible.

5. Payment

5.1 Prices The prices stated at the time of the order apply. These are total prices and include the statutory value added tax.

5.2 Payment methods In our shop, the following payment methods are generally available to you:

  • Credit card During the ordering process, you enter your credit card details. Your card will be charged immediately after placing the order.

  • PayPal, PayPal Express To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

    PayPal can offer registered and selected PayPal customers further payment modalities in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with PayPal. You can find further information on this in your PayPal account.

  • Shopify

  • Shop Pay

6. Warranty and guarantees

6.1 Liability for defects The statutory liability for defects applies.

6.2 Guarantees and customer service Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections on working days from 09:00 to 18:00 under the telephone number 0659882805 and by e-mail at info@plumelle.com.

7. Code of conduct We have submitted to the following code of conduct:

  • Trusted Shops

8. Dispute resolution We are willing to participate in an out-of-court conciliation procedure before a consumer arbitration board.

The competent body is the Universalschlichtungsstelle des Bundes at Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/.