Privacy policy

Privacy Policy

  1. Access Data and Hosting
  2. Data Processing for Contract Fulfillment and Contact 2.1 Data Processing for Contract Fulfillment 2.2 Customer Account Contact
  3. Data Processing for Shipping Data Sharing with Shipping Providers for Delivery Notification
  4. Data Processing for Payment Processing 4.1 Data Processing for Transaction Processing 4.2 Data Processing for Fraud Prevention and Optimization of Payment Processes
  5. Advertising by Email and Telephone 5.1 Email Newsletter Registration 5.2 Sending Review Requests by Email 5.3 Telephone Advertising
  6. Cookies and Other Technologies 6.1 General Information 6.2 Consent Manager Platform (CMP)
  7. Use of Cookies and Other Technologies 7.1 Use of Google Services 7.2 Use of Meta Services 7.3 Other Web Analytics and Online Marketing Providers
  8. Integration of Trusted Shops Trustbadge / Other Widgets Data Processing When Integrating the Trustbadge / Other Widgets Data Processing After Order Completion
  9. Social Media Our Online Presence on Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), YouTube, Pinterest, LinkedIn
  10. Contact Options and Your Rights 10.1 Your Rights 10.2 Contact Options

Controller Plumelle GmbH Königsborner Str. 26a 39175 Biederitz Email: info@plumelle.com

We are pleased about your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access Data and Hosting You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which includes e.g. the name of the requested file, your IP address, date and time of the request, transferred data volume, and the requesting provider (access data). These access data are used exclusively to ensure trouble-free operation of the site and to improve our offer. This serves our legitimate interests in a correct presentation of our offer pursuant to Art. 6 (1) sentence 1 lit. f GDPR. All access data are processed only as long as necessary for the purposes stated above.

2. Data Processing for Contract Fulfillment and Contact 2.1 Data Processing for Contract Fulfillment For the purpose of contract fulfillment (including handling of warranty, performance disruption, and withdrawal claims, as well as statutory update obligations) pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because we need these data for contract processing and cannot ship the order without them. The data collected can be seen in the respective input forms. Further information on the processing of your data, in particular on sharing with our service providers for order, payment, and shipping processing, can be found in the following sections. After complete contract processing, your data will be restricted for further processing and deleted after expiry of tax and commercial retention periods pursuant to Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use pursuant to Art. 6 (1) sentence 1 lit. a GDPR or we reserve further legally permitted data use that we inform you about in this policy.

2.2 Customer Account If you have given your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for opening the customer account and for storing your data for future orders on our website. You can delete your customer account at any time via the contact option described in this privacy policy or via a dedicated function in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use or we reserve further legally permitted data use.

Contact In the context of customer communication, we collect personal data pursuant to Art. 6 (1) sentence 1 lit. b GDPR if you voluntarily provide it when contacting us (e.g. via contact form, live chat, or email). Mandatory fields are marked as such because we need these data to process your inquiry. After complete processing of your request, your data will be deleted unless you have expressly consented to further use or we reserve further legally permitted data use.

3. Data Processing for Shipping For contract fulfillment pursuant to Art. 6 (1) sentence 1 lit. b GDPR, we share your data with the shipping provider commissioned with delivery, insofar as this is necessary for delivery of the ordered goods.

Data Sharing with Shipping Providers for Delivery Notification If you have given us your express consent during or after your order pursuant to Art. 6 (1) sentence 1 lit. a GDPR, we will share your email address and telephone number with the selected shipping provider so that they can contact you for delivery notification or coordination before delivery.

4. Data Processing for Payment Processing We work with the following partners for payment processing: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Processing Depending on the chosen payment method, we share the data necessary for transaction processing with our technical service providers, the commissioned credit institutions, or the selected payment service provider. This serves contract fulfillment pursuant to Art. 6 (1) sentence 1 lit. b GDPR. In some cases, payment service providers collect the necessary data themselves. In that case, the privacy policy of the respective payment service provider applies. Data transfers to third countries outside the EU/EEA may occur for which the European Commission has established an adequate level of protection by decision, or the cooperation is based on standard contractual clauses of the European Commission.

4.2 Data Processing for Fraud Prevention and Optimization of Payment Processes We may share additional data with the above service providers for fraud prevention and optimization of payment processes. This serves our legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f GDPR.

5. Advertising by Email and Telephone 5.1 Email Newsletter If you register for our newsletter, we use the required or separately provided data to send you our email newsletter regularly based on your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR. Unsubscription is possible at any time.

5.2 Sending Review Requests by Email If you have given express consent, we use your email address to request a review via our review system (possibly via Trusted Shops).

5.3 Telephone Advertising With your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR, we may use your data for telephone advertising. Consent can be withdrawn at any time.

6. Cookies and Other Technologies 6.1 General Information We use technologies including cookies to make our website attractive and enable certain functions. You can find cookie settings in your browser. Necessary technologies do not require consent.

6.2 Consent Manager Platform (CMP) We use Usercentrics CMP to obtain, manage, and document consents.

7. Use of Cookies and Other Technologies We use the following third-party technologies, mostly based on your consent pursuant to Art. 6 (1) sentence 1 lit. a GDPR.

7.1 Google Services (Google Analytics, etc.) – data is usually transferred to the USA.

7.2 Meta Services (Meta Ads Manager for Facebook/Instagram).

7.3 Other Providers (e.g. Pinterest Tag).

8. Trusted Shops Trustbadge Integrated with your consent. Data processing for trust services and buyer protection.

9. Social Media Our presence on Facebook, X, Instagram, YouTube, Pinterest, LinkedIn – data processing based on your consent with the respective platform.

10. Contact Options and Your Rights 10.1 Your Rights You have the right to access, rectification, erasure, restriction, data portability, and objection, as well as the right to lodge a complaint with a supervisory authority.

10.2 Contact For questions, contact our data protection officer at the address/email above.